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These pages explain how NoGeek sells digital and physical products, handles orders, protects customer data, reviews refunds, and sets fair rules for events, rewards, and customer conduct.
These Terms of Service govern access to NoGeek, customer accounts, orders, payments, delivery, events, Crédit NoGeek, Reward Points and use of products bought from NoGeek.
By browsing NoGeek, creating an account, placing an order, revealing a product, joining an event or contacting support, you accept these terms, the Privacy Policy, Refund Policy and any product-specific instructions shown before purchase.
NoGeek is operated by NOGEEK SARLU, a SARLU trading under the commercial name NoGeek.
NoGeek sells digital and physical products directly to customers as an independent online retailer and reseller.
Some products may be supplied through third-party suppliers, authorized distributors or technical partners. These providers are confidential and may vary depending on product, region, availability and delivery method.
For purchases made on NoGeek, the customer’s contract is with NoGeek.
NoGeek may sell digital and physical products related to gaming, software, entertainment, computing and electronics.
Before confirming an order, the customer can review the selected product, quantity, price, country or region, platform, delivery method and any delivery information entered.
The customer is responsible for checking compatibility with their country, region, account, platform, device, operator or intended use before payment.
An order becomes final after payment confirmation and acceptance by NoGeek. Confirmation may be sent by email or made available in the customer account.
NoGeek may refuse or cancel an order before delivery in case of payment failure, suspected fraud, manifest pricing error, product unavailability, technical error, provider restriction or compliance requirement. If payment has already been received for a cancelled undelivered order, NoGeek will refund the amount paid or offer another solution accepted by the customer.
Digital products may be delivered in the customer account, on the order page, by email, in the application, through support or directly to the account, phone number, player ID, platform account or other identifier provided by the customer.
For digital codes, delivery is completed when the code is made available to the customer.
For direct top-ups, delivery is completed when the provider, operator or platform confirms execution to the information provided by the customer.
For account-based, family or shared access products, delivery conditions may depend on the product rules shown before purchase.
NoGeek may keep technical logs needed to confirm payment, delivery, code reveal, provider response and support handling.
Some products are valid only in specific countries, regions, currencies, platforms, stores, servers, operators or account types.
The customer must check all restrictions shown on the product page before ordering.
NoGeek is not responsible when a product does not work because the customer selected a product incompatible with their country, region, platform, account, operator or device, provided the relevant restriction was clearly displayed before purchase.
NoGeek may sell physical products such as games, consoles, PC components, gaming accessories, electronics and related products.
Delivery conditions, shipping fees, estimated delivery times and return conditions are displayed before checkout where applicable.
The customer should contact NoGeek support as soon as possible in case of missing, damaged, defective or non-conforming items.
Physical products may be subject to warranty, return and repair conditions depending on product category and applicable law.
NoGeek may offer digital codes, subscriptions, direct top-ups, account-based access or shared/family access only where such products are supplied through authorized channels and are permitted under the applicable product, platform or provider rules.
NoGeek does not intentionally sell products that require unlawful access, stolen credentials, unauthorized account transfer or violation of applicable platform rules.
Where account access is required and clearly disclosed before purchase, NoGeek recommends using a dedicated account and changing any password after activation.
NoGeek may organize online tournaments, in-app competitions, website competitions or physical events.
Each tournament, contest or event may have its own rules, eligibility conditions, schedule, format, prizes, ranking method and conduct requirements. Rules will be made available before participation.
Unless expressly stated otherwise, prizes may be awarded as physical goods, digital products, promotional rewards, Reward Points or Crédit NoGeek.
NoGeek may refuse participation, disqualify a participant or cancel a reward in case of fraud, cheating, abuse, account sharing, violation of tournament rules, inappropriate behavior, technical manipulation or violation of the relevant game or platform rules.
NoGeek tournaments and contests are intended as skill-based competitions, community events or promotional events. They are not gambling, betting or lottery services.
Crédit NoGeek is an internal store credit usable only to purchase eligible products sold on NoGeek.
Crédit NoGeek may be issued as a refund method accepted by the customer, a commercial gesture, a promotion, a tournament reward or a conversion from eligible Reward Points.
Crédit NoGeek is not electronic money, a bank account, a payment account, cryptocurrency, an investment product or a payment method accepted by third parties.
Crédit NoGeek is non-transferable, cannot be sold, withdrawn, converted into cash or used outside NoGeek. It does not generate interest.
If a refund is legally required, NoGeek will not replace it with Crédit NoGeek unless the customer expressly agrees.
NoGeek may offer Reward Points as part of a loyalty program.
Reward Points may be earned through eligible purchases, promotions, tournaments, campaigns or other actions defined by NoGeek.
Reward Points are not money, are not electronic money, are not transferable and cannot be withdrawn or exchanged for cash.
When the customer reaches the required threshold, eligible Reward Points may be converted into Crédit NoGeek according to the conversion rate and rules displayed by NoGeek.
NoGeek may cancel or adjust Reward Points obtained through fraud, abuse, refund, chargeback, technical error, duplicate accounts or policy violations.
Payments may be processed by PAPI, Stripe, Binance and their payment partners, depending on the payment method selected by the customer.
NoGeek does not store full bank card details.
Payment processing may be subject to additional verification, anti-fraud checks, transaction limits, payment provider rules and compliance requirements.
An order may be delayed, refused or cancelled if payment is not confirmed or if the transaction is flagged as suspicious.
Some products are sourced through third-party suppliers, authorized distributors or technical partners.
These providers are confidential and may vary depending on product, region, availability and delivery method.
Product availability, delivery speed, regional restrictions, activation requirements and provider responses may vary.
NoGeek remains the customer’s point of contact for support requests relating to orders placed on NoGeek, but the resolution of certain issues may require verification by the relevant provider or platform.
Customers must not use NoGeek to commit fraud, submit false payment proof, abuse promotions, automate checkout without permission, attack the platform, scrape sensitive data, harass support, threaten staff, resell credentials without permission, launder funds or violate third-party rights.
NoGeek may refuse service, cancel undelivered orders, restrict support, suspend accounts, preserve evidence or cooperate with payment partners and authorities when misuse is detected.
NoGeek owns or licenses the NoGeek name, logo, website design, text, software, product presentation and platform content except where third-party rights are clearly indicated.
Brand names, game titles, platform names and logos belong to their respective owners. Their presence on NoGeek is for product identification only. Unless clearly stated, NoGeek is not affiliated with, sponsored by or endorsed by those brands.
NoGeek provides the website and products with reasonable care, but commerce depends on payment partners, technical partners, product providers, platforms, telecom networks, delivery services and customer-provided information.
To the maximum extent allowed by applicable law, NoGeek is not liable for indirect losses, lost profit, account restrictions, customer error, platform downtime, provider delay, third-party policy changes or misuse of delivered products. When NoGeek is responsible for a verified issue, its liability is limited to the amount paid for the affected order or the remedy described in the Refund Policy.
NoGeek may update these terms when products, payment methods, security rules or legal requirements change. The latest version applies from the date shown above.
For questions about these terms, contact [email protected] or use support from your account.
Read other NoGeek policies