Refund Policy

This policy applies without limiting any mandatory rights granted to customers under applicable law.

If payment is confirmed but NoGeek cannot deliver the product, the customer may receive, where possible, a new delivery attempt, an equivalent replacement accepted by the customer, Crédit NoGeek accepted by the customer, or a refund.

Crédit NoGeek will not replace a refund that is legally required unless the customer expressly agrees.

After a digital code has been displayed, revealed, sent or otherwise made available, refunds are not normally granted for a simple change of mind, customer error, wrong region selection or incompatibility that was clearly displayed before purchase.

The customer may still submit a claim if the code was invalid at delivery, already used before delivery, materially different from the product ordered, or never made available.

After verification, NoGeek may provide a replacement, correction, Crédit NoGeek accepted by the customer, or refund depending on the issue and applicable rights.

A direct top-up correctly executed to the phone number, player ID, account, server, operator or platform information provided by the customer usually cannot be cancelled.

NoGeek is not responsible for a top-up delivered according to incorrect information entered by the customer.

If the top-up was not executed, was executed incorrectly due to NoGeek or provider error, or materially does not match the order, NoGeek may provide a correction, new execution, Crédit NoGeek accepted by the customer, or refund after verification.

Some products may involve subscription access, account-based access or shared/family access where permitted by the relevant product, platform or provider rules.

Refund conditions for these products may depend on whether access has already been delivered or activated, whether the issue comes from customer misuse or wrong information, whether the product was materially different from the description, and whether access was unavailable or invalid at delivery.

NoGeek may refuse a refund for a simple change of mind after access has been delivered or activated, unless required by law.

If access is invalid, unavailable, materially different from the description or not delivered, the customer may submit a claim for verification.

For physical products, the customer should contact NoGeek support as soon as possible if the item is missing, damaged, defective or does not match the order.

Depending on the issue and applicable law, NoGeek may offer repair, replacement, return, Crédit NoGeek accepted by the customer, or refund.

Returned physical products must be complete, unused where required, and returned with accessories and packaging when reasonably possible, unless the product is defective or non-conforming.

To submit a claim, contact [email protected] with the order number, product name, description of the issue, error message or screenshot where applicable, and any platform, region, account ID, player ID, server, operator or phone number involved.

NoGeek may request reasonable evidence needed to verify the claim. Missing or altered evidence can limit available remedies.

Refunds are normally made to the original payment method where technically possible.

If refunding to the original method is technically impossible, NoGeek and the customer may agree on another refund method, including Crédit NoGeek.

Bank, card, crypto, payment gateway or Mobile Money processing times may apply after NoGeek has processed the refund.